Accommodation choices

Visiting hours

1. AO Hospital (Pvt) Ltd. will not tolerate any violent behavior towards its staff. Violators will be liable to prosecution.
2. AO Hospital (Pvt) Ltd. is a weapons-free area.
3. All patients and visitors are kindly requested to take care of their valuables. The hospital management will not be responsible in case of any theft or loss.
4. Children under 12 years are not allowed in the ward. This is for the comfort of our patients and for the safety of the children in term of infection acquisition.
5. Only one attendant is allowed to stay with the patient.
6. Outside medication and eatables are not allowed in the ward.
7. Not more than two attendants allowed with each patient in the out-patient waiting areas.
8. No smoking inside the hospital.
9. Eatables from outside are strictly prohibited in patient care areas.
10. No maids or servants allowed inside the hospital and waiting area with patients.

Quality Assurance

PATIENT CARE AND NURSING

The AO Hospital intends to ensure patients’ treatment is received as much as possible through their primary physicians and that they receive the treatment at their time of need, regardless of their location. It is also a model that hopes to improve healthcare in a manner that the patients can understand. The aims of the model are to:

The AO Hospital model utilizes 5 approaches, which include:

Specialized nurses work mainly in the intensive care units such as the ICU and HDU. This is a generalized group of nurses who are experts in dealing with pre- and post-surgery patients. They also provide preventive care to patients such as doing a range of motion exercises, continuous positioning and turning of patients

Patient monitoring depend on patient status and condition and provide a best treatment at A.O hospital and maintain daily bases treatment and mainly focus on patient treatment and diagnoses and find a new diseases by research.

• There may come a time when you or a loved one may need to be admitted to a hospital. Today's large urban hospitals can be confusing and somewhat frightening for someone not familiar with how they work. In general, there are two major types of hospital admissions, emergent and elective. Emergent usually happens when a patient seen in the emergency department is subsequently admitted to the hospital. Elective hospital admissions occur when a doctor requests a bed be reserved for a patient on a specific day. The patient then checks in at the admissions office and does not go to the emergency department. Elective admissions make up the majority of hospital admissions, but this percentage varies markedly with some hospitals. To get the most out of your hospital stay, the following article provides you information on these vital issues:
• Factors that influence whether you will be admitted to the hospital
• What happens once you are admitted
• Your rights as a patient
• How to improve your or a family member's care during and after the admission process

PATIENTS RIGHTS & RESPONSIBILITIES

PATIENT RIGHTS

• Respect and Dignity: You have the right to receive considerate, respectful care at all times and under all circumstances, with recognition of personal dignity, diversity and religious or other spiritual preferences.
• Accessibility to Care: You have the right to receive the best possible care available, regardless of age, gender, nationality, faith, ethnic or socio-economic background. You have the right to know what patient support services are offered at the Hospital.
• Financial Guidance: You have the right to know about the financial cost of your planned treatment. The cost provided is an estimate and may change over the course of your treatment.
• Patient Care Information: You have the right to be provided with knowledge about your condition and treatment, including the precautions that should be taken. If you are a patient admitted to the Hospital, you will be provided with a discharge summary and if required, a clinical summary.
• Privacy and Confidentiality: You have the right to be provided care with full recognition of your individual need for privacy. Your health information will remain confidential and protected. Any disclosure of information will only be made if required by a competent authority and pursuant to the Hospital’s policy.
• Patient Involvement and Consent: You have the right to reasonable and informed participation in decisions involving your healthcare. To the extent possible, this will be based on a clear and concise explanation of your condition and planned procedures. Before undergoing any procedure, you or your representative will be required to provide an informed consent. If at any time you are unable to represent yourself, your representative may speak on your behalf. The Hospital will follow the established policy within the framework of the applicable law when persons other than you grant consent. You have the right to know which healthcare professional is responsible for authorizing and performing the procedures or treatments you are undergoing.
• Refusal of Treatment: You have the right to refuse treatment and to seek discharge. We will advise you or your representative regarding the medical consequences of such a decision. The Hospital cannot be held responsible and/or liable for any consequences, whether legal or otherwise, resulting from such a decision made by you or your representative.
• Ethical Concerns: The Hospital Employee is available to you or your representative in case of ethical concerns regarding the treatment and care being provided to you.
• Pain Management: You have the right to appropriate assessment and management of your pain, measures to relieve pain and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain. Ultimately, you are responsible for mutually agreeing with your physician regarding pain management.
• Communication: All efforts will be made to arrange for an interpreter if you do not speak English or Urdu, or for a facilitator for patients with hearing, speech, visual or cognitive impairments, if these services are required. You have the right to a prompt and reasonable response to your questions and requests.
• Attendants and Visitors: If you are an admitted patient, you are allowed to have one attendant stay with you. Other people may visit you during visiting hours; however, depending on the ward you are in, there are restrictions on the number of persons visiting at one time.

PATIENT RESPONSIBILITIES

• Provision of Information: You are responsible for providing complete, correct and accurate information to the hospital for your medical treatment. You must inform your medical team of any changes in your condition and acknowledge that you understand your treatment plan.
• Rules and Regulations: You are responsible for abiding by all Hospital rules and regulations including, but not limited to, admission, treatment, discharge, safety and privacy. You must exercise care and caution in using Hospital facilities and equipment, and be considerate towards the rights of other patients and of Hospital staff.
  Please respect that the Hospital allows only one attendant per patient.
  Please respect that smoking is not allowed anywhere on the Hospital premises.
  Please respect that weapons are not allowed anywhere on the Hospital premises.
  Please respect that you, your attendant or your visitors are not allowed to record audio or film, or take photographs anywhere on the Hospital premises without proper prior written permission from the Hospital Administrator’s office.
• Behaviour and Conduct: You are responsible for maintaining respectful and professional behaviour when interacting and communicating with our medical and non-medical staff under all circumstances. You are responsible for cooperating with the physicians, nurses, and all other Hospital staff and students in carrying out your assessments, investigations and treatment procedures. You are responsible for complying with all discharge instructions and keeping your follow-up appointments. You are responsible for refraining from the use of violent or aggressive or disruptive or abusive language or behaviour towards the Hospital staff or other patients, attendants or visitors. Our ‘Zero Tolerance to Aggression’ policy clearly states that the Hospital will not tolerate any form of aggression towards our staff or others at the Hospital. In case of any concern, you are requested to bring the matter directly to the physician, nurse, supervisor, service coordinator or manager assigned to your care. You are responsible for understanding that in case of misbehaviour by you, your attendant or visitors, the Hospital reserves the right of admission, the right to refuse treatment and the right to take further action.
• Hospital Services and Fees: You are responsible for seeking information and explanation regarding Hospital services, fees, costs, expenses and charges, and for ensuring payment of Hospital bills in full and in a timely manner.
• Safety and Security: You are responsible for ensuring the safety and security of any personal belongings you bring to the Hospital. This includes, but is not limited to, cash, valuables or personal items; cell phones, eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaced items. The Hospital cannot be held responsible for loss of any items. You, your attendant and your visitors are responsible for maintaining cleanliness.

CAFE